Return & Refund Policy

Thank you for shopping with Dubai Vape King. We value your satisfaction and aim to ensure you are happy with every purchase. Please read our Return & Refund Policy carefully before placing an order.

📦 Returns

✅ Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unopened, and in original packaging with all seals intact.
  • Due to hygiene and safety regulations, opened or used vape products cannot be returned.

🚫 Non-Returnable Items

We do not accept returns for:

  • Opened or used vape liquids, pods, coils, or batteries
  • Sale or clearance items
  • Products damaged due to misuse, neglect, or improper handling

📩 How to Initiate a Return

To request a return:

  • Contact us at vapearabia@gmail.com within 14 days of receiving your order
  • Include your order number, reason for return, and clear photos (if damaged/defective)
  • Our support team will review your request and provide return instructions if approved

💰 Refunds

🔁 Refund Process

  • Once we receive and inspect your returned item, we will notify you of approval or rejection
  • Approved refunds are processed within 7–10 business days
  • Refunds are issued back to your original payment method

⚠️ Partial Refunds

Partial refunds may apply if:

  • Items are not in original condition
  • Items are damaged or missing parts (not due to our error)

🚚 Shipping Costs

  • Shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the issue is due to our error (wrong or defective item)

🛠️ Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at vapearabia@gmail.com
  • Include order details and clear photos
  • We will offer a replacement or refund, depending on the situation

📞 Contact Us

For any questions regarding returns or refunds:

Thank you for choosing Dubai Vape King — your satisfaction is our priority.