Privacy policy

Dubai Vape King operates this store and website, including all related information, content, features, tools, products, and services (“Services”) to provide you with a seamless shopping experience.

This website is powered by Shopify, which helps us deliver our Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our store, make a purchase, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the handling of your personal information.

By using our Services, you agree to the collection and use of your information as described below.

📊 Personal Information We Collect

“Personal information” refers to data that can identify or be linked to you. We may collect the following:

📍 Contact Information

  • Name
  • Billing and shipping address
  • Phone number
  • Email address

💳 Payment Information

  • Payment method details (processed securely)
  • Transaction details
  • Payment confirmation

👤 Account Information

  • Username
  • Password
  • Preferences and settings

🛒 Transaction Data

  • Items viewed or purchased
  • Cart activity
  • Order history (returns, exchanges, cancellations)

💬 Communication Data

  • Messages sent to customer support

📱 Device & Usage Data

  • IP address
  • Browser type
  • Device information
  • Site usage behavior and interactions

📥 How We Collect Your Information

We collect personal information:

  • Directly from you (orders, account creation, support requests)
  • Automatically through cookies and website activity
  • From service providers (payment processors, shipping partners)
  • From business partners or third-party integrations

⚙️ How We Use Your Information

We use your information to:

🛍️ Provide Services

  • Process orders and payments
  • Deliver products
  • Manage accounts and transactions
  • Provide customer support
  • Offer a personalized shopping experience

📣 Marketing & Advertising

  • Send promotions and updates
  • Show relevant ads and offers based on your activity

🔐 Security & Fraud Prevention

  • Prevent fraudulent activity
  • Protect accounts and transactions
  • Ensure secure payments

📞 Communication

  • Respond to inquiries
  • Send order updates
  • Provide service notifications

⚖️ Legal Compliance

  • Comply with legal obligations
  • Respond to law enforcement requests
  • Enforce store policies

🔁 How We Share Your Information

We may share your data with:

  • Shopify and service providers (payments, shipping, analytics)
  • Marketing partners (advertising and promotions)
  • Business partners (where you consent)
  • Legal authorities when required by law
  • In case of business transfer, merger, or restructuring

🏢 Relationship with Shopify

Our store is hosted on Shopify. Your data is processed by Shopify to enable store functionality and improve services.

Shopify may also use your data for analytics, security, and platform improvements.

For more information, you can review Shopify’s privacy policy directly via their official website.

🌐 Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external sites. Please review their policies separately before sharing any personal information.

👶 Children’s Privacy

Our services are not intended for individuals under the legal age of majority.

We do not knowingly collect personal data from minors.

If you believe a minor has provided us with personal information, please contact us for removal.

🔐 Data Security & Retention

We use reasonable security measures to protect your personal data. However, no method of transmission or storage is 100% secure.

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Maintain business operations

⚖️ Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Request data portability
  • Opt out of marketing communications

If you are in the UK or EEA, you may also:

  • Restrict or object to processing
  • Withdraw consent at any time

📢 Marketing Preferences

You can unsubscribe from marketing emails at any time using the link in our emails.

We may still send important order or account-related messages.

🌍 International Data Transfers

Your data may be stored or processed outside your country.

Where required, we use legal safeguards such as Standard Contractual Clauses to protect your data.

🔄 Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

📞 Contact Us

If you have questions or requests regarding your data: